Resident Experience & Work-Order Coordinator

FirstKey Homes, LLC; Memphis, Northern (TN, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

FirstKey Homes is seeking a Service Coordinator to support service operations for Memphis residents. You will act as the central administrative link between residents, service teams, and vendors, handling scheduling, work orders, and communications to ensure timely responses.

Under the Service Manager, you will triage requests, update systems, and provide data-driven insights using Power BI. This role requires high energy, organization, and the ability to manage a high volume of calls and

Qualifications

• 1+ years of experience in an administrative, customer service, or operations support role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience managing work orders, scheduling, and coordinating service tasks.

Responsibilities

• Coordinate and manage service requests by accurately entering, scheduling, updating, and closing work orders, while assigning technicians and vendors for efficient routing and timely service.
• Serve as the primary point of contact for residents, managing service requests, scheduling, and follow-ups via phone, email, and resident tickets.
• Respond to and manage resident service tickets, addressing inquiries, escalating urgent issues, and ensuring timely follow-ups.
• Collaborate cross-functionally with service teams and property operations to ensure a seamless resident experience and timely issue resolution.
• Communicate with vendors and service teams, confirming work order assignments, verifying work completion, and resolving scheduling conflicts.
• Monitor work order progress and follow up on outstanding service requests, escalating as needed to the Service Manager or Lead Technician.
• Use Power BI and other reporting tools to track service trends, assess response times, and provide insights on operational needs.
• Identify scheduling gaps, delays, or inefficiencies, bringing them to the attention of the Service Manager and/or Lead Technician.
• Maintain accurate records in work order systems, ensuring compliance with company policies and reporting requirements.

Skills

Power BI

Customer service

Administrative support

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office

Work order platforms (e.g., Yardi)

Job description

FirstKey Homes is seeking a Service Coordinator to support service operations for Memphis residents. You will act as the central administrative link between residents, service teams, and vendors, handling scheduling, work orders, and communications to ensure timely responses.

Under the Service Manager, you will triage requests, update systems, and provide data-driven insights using Power BI. This role requires high energy, organization, and the ability to manage a high volume of calls and