Resident Experience & Property Operations Coordinator

FirstKey Homes; Marietta (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

FirstKey Homes is seeking a Property Administrator to enhance resident experience by delivering exceptional service and supporting Property Managers in daily tasks within a busy community.

You will act as the primary contact for residents, manage tickets, ensure on-time payments, assist with renewals, move-ins, and coordinate inspections and compliance tasks while collaborating with HOA and Compliance teams.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of experience in an administrative or similar role.
• Strong proficiency in Microsoft Office applications.

Responsibilities

• Act as primary contact for FirstKey Residents via Zendesk tickets, office visits, and resident requests.
• Ensure rental payments are posted on time and assist with collections.
• Assist the Property Manager and Renewals Department in achieving resident retention targets.
• Conduct Resident Journey move-in touch points and oversee mid-lease touch points for renewals.
• Assist future residents with move-in by providing guidance, collecting move-in funds, scheduling orientation, and sending move-in codes.
• Assist with HOA violations and city citations in partnership with HOA and Compliance departments.
• Schedule municipal inspections and complete paperwork for compliance (rental licensing, occupancy certificates, etc.).
• Engage in outreach campaigns to residents throughout their lease term.

Skills

Active listening

Critical thinking

Time management

Performance monitoring

Clear spoken communication

Written communication

Education

High School Diploma or equivalent

Tools

Yardi Voyager

MS Office

Job description

FirstKey Homes is seeking a Property Administrator to enhance resident experience by delivering exceptional service and supporting Property Managers in daily tasks within a busy community.

You will act as the primary contact for residents, manage tickets, ensure on-time payments, assist with renewals, move-ins, and coordinate inspections and compliance tasks while collaborating with HOA and Compliance teams.