Resident Experience Coordinator (Property Admin)

FirstKey Homes, LLC; Irving (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

FirstKey Homes, LLC is seeking a Property Administrator to support property managers and deliver exceptional resident services. The role involves managing resident inquiries, payments, and compliance tasks within a fast-paced team environment.

The position emphasizes coordinating move-ins, renewals, HOA/compliance coordination, and outreach campaigns to residents throughout lease terms. Strong Microsoft Office skills and experience with property management software are preferred.

Qualifications

• High School Diploma or equivalent.
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Responsibilities

• Serve as primary contact for FirstKey Residents; manage Zendesk tickets, office visits, and requests to resolve inquiries and escalations.

Skills

Active listening

Clear spoken communication

Time management

Critical thinking

Problem solving

Attention to detail

Dependability

Cooperation

Goal setting

Adaptability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Yardi Voyager

Job description

FirstKey Homes, LLC is seeking a Property Administrator to support property managers and deliver exceptional resident services. The role involves managing resident inquiries, payments, and compliance tasks within a fast-paced team environment.

The position emphasizes coordinating move-ins, renewals, HOA/compliance coordination, and outreach campaigns to residents throughout lease terms. Strong Microsoft Office skills and experience with property management software are preferred.