Resident Services Front Desk Concierge

Cruz Management Company Inc; Boston (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Cruz Management Company Inc is seeking a Front Desk Receptionist to be the first point of contact for residents, visitors, vendors, and staff. You will manage calls, mail, inquiries, and maintain a welcoming reception area with professional conduct.

The role focuses on daily reception operations, customer service, and front desk communication, ensuring timely, courteous assistance while following company procedures. Training may cover additional reception tasks as needed.

Qualifications

• High School diploma or equivalent professional experience.
• Bilingual in English & Spanish preferred.
• Prior receptionist, customer service, or administrative support experience preferred.
• Strong verbal and written communication, professionalism, and customer-service judgment.
• Proficiency in Microsoft Office and basic document management; ability to learn office systems.

Responsibilities

• Welcome and appropriately direct residents, guests, applicants, vendors, and other visitors.
• Answer the main telephone line, transfer calls, take accurate messages, and direct inquiries to the appropriate employee or department.
• Monitor assigned general inboxes and route correspondence in a timely, professional manner.
• Maintain a neat, organized reception area and safeguard visitor/resident information.
• Assist with routine calendars, appointments, and conference-room preparation as assigned.
• Receive residents’ rental checks and file accordingly.

Skills

Bilingual English/Spanish

Reception experience

Customer service

Administrative communication

Education

High School Diploma

Tools

Microsoft Office

Job description

The Cruz Management Company Inc is seeking a Front Desk Receptionist to be the first point of contact for residents, visitors, vendors, and staff. You will manage calls, mail, inquiries, and maintain a welcoming reception area with professional conduct.

The role focuses on daily reception operations, customer service, and front desk communication, ensuring timely, courteous assistance while following company procedures. Training may cover additional reception tasks as needed.