Front Desk Concierge for Property Communities

Suhrco-Residential-Properties; Bellevue (WA); On-site; USD 25,000 - 36,000; Full time

Job summary

SUHRCO Residential Properties is seeking a Receptionist to be the friendly first point of contact for homeowners, vendors, and visitors. You will support front desk operations, handle payments and documentation, and coordinate communications for Community Managers.

This role emphasizes professional, organized, and welcoming office presence, accurate records, and adherence to policies. Strong customer service and multitasking are essential in a fast-paced HOA setting.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of experience in receptionist, front desk, customer service, or administrative support.
• Basic understanding of office procedures and recordkeeping.
• Familiarity with appointment scheduling systems, databases, or property management software.

Responsibilities

• Greet, welcome, and assist homeowners and visitors in a professional, courteous, and customer-focused manner.
• Respond to walk-in inquiries with general information or direct to appropriate staff.
• De-escalate tense situations calmly while adhering to policies.
• Answer and route all incoming calls promptly and accurately; take detailed messages.
• Schedule appointments for Community Managers and coordinate meeting logistics.
• Serve as a primary contact for homeowner inquiries via phone, email, and in person.
• Accept payments from homeowners and maintain accurate payment records.

Skills

Customer service

Communication

De-escalation

Multitasking

Organization

Education

High school diploma

Tools

Appointment scheduling systems

Office databases

Property management software

Job description

SUHRCO Residential Properties is seeking a Receptionist to be the friendly first point of contact for homeowners, vendors, and visitors. You will support front desk operations, handle payments and documentation, and coordinate communications for Community Managers.

This role emphasizes professional, organized, and welcoming office presence, accurate records, and adherence to policies. Strong customer service and multitasking are essential in a fast-paced HOA setting.