Resident Services Coordinator, Community Programs

MidPen Housing Corporation; Union City (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Life & Disability Insurance

403(b) Retirement Investment

Employee Education Reimbursement

FSA for Childcare, Medical, and Commut

EAP Program

Pet Insurance

Paid Time Off

Company Holidays

Wellness Days

Job summary

MidPen Housing Corp. in Union City, CA, seeks a Services Coordinator I to implement educational, wellness, and asset-building programs for residents, including after-school and ESL support, health workshops, and rental assistance.

You will lead outreach, maintain records, and ensure timely reporting while coordinating with partners. The role emphasizes crisis intervention, collaboration with local agencies, and delivering high-quality customer service to diverse residents.

Qualifications

• Demonstrated customer service orientation and strong relationship and community-building skills to help new residents transition into their homes
• Solid judgment, discretion, and problem-solving skills when working with families and students
• Desire to work with high needs and untapped populations
• Strong attention to detail and organizational skills and demonstrated ability to work independently
• Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; bilingual requirements may be required at specific properties
• Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisor

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations
• Conduct outreach (door-to-door, phone, email) to promote resident services
• Prepare and submit required documentation for MidPen and external agencies
• Provide crisis intervention for low-to-moderate situations and follow mandated reporting procedures
• Support partnership goals and communicate improvement needs to supervisor
• Collaborate with local community agencies and monitor partner service delivery
• Assist with property-level needs assessments and follow-up actions
• Participate in property plan development and respond to resident needs
• Provide exemplary customer service and responsiveness
• Maintain accurate records and ensure timely reporting per policies
• Participate in team meetings, trainings, and property events; keep supervisor informed
• Foster collaboration with Property Management and colleagues

Skills

Customer service

Relationship building

Community building

Problem solving

Bilingual communication

Tech literacy

Education

High School Diploma or GED

College coursework preferred

Tools

Outlook

OneDrive

Teams

Zoom

Salesforce

Microsoft Office

Job description

MidPen Housing Corp. in Union City, CA, seeks a Services Coordinator I to implement educational, wellness, and asset-building programs for residents, including after-school and ESL support, health workshops, and rental assistance.

You will lead outreach, maintain records, and ensure timely reporting while coordinating with partners. The role emphasizes crisis intervention, collaboration with local agencies, and delivering high-quality customer service to diverse residents.