Resident Services Coordinator – Community Programs

MidPen Housing; Union City (CA); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

403(b) Retirement

Paid Time Off

Holidays

Wellness Days

Job summary

MidPen Housing in Union City, CA seeks a Floating Services Coordinator to deliver educational, health and wellness, and asset-building programming across MidPen properties. You will engage partners, manage programs like after school, summer, ESL, and nutrition workshops, and lead outreach to build trust with residents.

The role requires coordinating with property teams, maintaining records, and ensuring service delivery aligns with policies. Travel between properties is expected.

Qualifications

• Customer service orientation and community-building skills to help residents transition into their homes.

Responsibilities

• Deliver on-site programs and ensure compliance with standards and regulations.
• Conduct outreach to promote resident services.
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Assist with property-level needs assessments and follow-up actions.
• Participate in property plan development and respond to resident needs.
• Provide exemplary customer service and responsiveness.
• Maintain accurate records and ensure timely reporting per policies.
• Participate in team meetings, trainings, and property events; keep supervisor informed.
• Foster collaboration with Property Management and colleagues.

Skills

Customer service

Community building

Relationship skills

Organization

Bilingual awareness

Education

High School Diploma or GED

Experience in community development

Tools

Outlook

OneDrive

Teams

Zoom

Salesforce

Microsoft Office

Job description

MidPen Housing in Union City, CA seeks a Floating Services Coordinator to deliver educational, health and wellness, and asset-building programming across MidPen properties. You will engage partners, manage programs like after school, summer, ESL, and nutrition workshops, and lead outreach to build trust with residents.

The role requires coordinating with property teams, maintaining records, and ensuring service delivery aligns with policies. Travel between properties is expected.