Resident Services Coordinator I — Community Programs & Outreach

Midpenhousing; Sunnyvale (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

403(b) Retirement Investment

Employee Education Reimbursement

Job summary

MidPen Housing Corp. in Sunnyvale is seeking a Services Coordinator I for Ira D Hall Square to deliver onsite educational, wellness, and asset-building programs for residents, including after-school and ESL support, health workshops, and rental assistance.

You will conduct outreach, maintain records, support partnerships with local agencies, and help residents build lasting connections while providing exemplary customer service in a diverse, multilingual community.

Qualifications

• High School Diploma or GED with 1 year in community development or related field.
• Experience with families, youth or diverse populations.
• Strong communication and organizational skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Deliver onsite programs and ensure compliance with standards.
• Conduct outreach (door-to-door, phone, email) to promote resident services.
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Maintain accurate records and ensure timely reporting per policies.

Skills

Customer service

Relationship building

Multilingual communication

Detail oriented

Tech literacy

Education

High school diploma or GED

Progress toward college degree preferred

Tools

Outlook

OneDrive

Teams

Zoom

Salesforce

Job description

MidPen Housing Corp. in Sunnyvale is seeking a Services Coordinator I for Ira D Hall Square to deliver onsite educational, wellness, and asset-building programs for residents, including after-school and ESL support, health workshops, and rental assistance.

You will conduct outreach, maintain records, support partnerships with local agencies, and help residents build lasting connections while providing exemplary customer service in a diverse, multilingual community.