Resident Services Coordinator — Community Programs

MidPen Housing; South San Francisco (CA); On-site; USD 3,392,000 - 3,816,000; Full time

Benefits offered by this job

Dental & Vision Insurance

403(b) Plan

Education Reimbursement

FSA

EAP

Pet Insurance

Paid Time Off

Company Holidays

Wellness Days

Job summary

MidPen Housing Corp. is seeking a Services Coordinator I to facilitate educational, wellness, and asset-building programs for residents across multiple properties.

The role focuses on advancing resident stability and community engagement through after-school, ESL support, health workshops, and financial training. The position requires strong customer service, organizational skills, and the ability to work with diverse populations.

Qualifications

• High school diploma or GED required; progress toward 2- or 4-year degree preferred.
• 1+ year experience in community development, social services, or related field.
• Strong customer service and relationship-building skills; ability to work across language barriers.

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations.
• Conduct outreach (door-to-door, phone, email) to promote resident services.
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Maintain accurate records and ensure timely reporting per policies.
• Participate in team meetings, trainings, and property events; keep supervisor informed.

Skills

Customer service

Community building

Communication

Team collaboration

Bilingual communications

Education

High School Diploma or GED

Progress toward college degree

Tools

Outlook

OneDrive

Teams

Zoom

Salesforce

Microsoft Office

Job description

MidPen Housing Corp. is seeking a Services Coordinator I to facilitate educational, wellness, and asset-building programs for residents across multiple properties.

The role focuses on advancing resident stability and community engagement through after-school, ESL support, health workshops, and financial training. The position requires strong customer service, organizational skills, and the ability to work with diverse populations.