Resident Services Coordinator – Programs & Outreach

MidPen Housing Corporation; South San Francisco (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

403(b) Retirement

Education Reimbursement

Paid Parental Leave

FSA Benefits

Employee Assistance Program

Pet Insurance

Paid Time Off

Company Holidays

Wellness Days

Job summary

MidPen Housing Corp. is seeking a Services Coordinator I to facilitate educational, wellness, and asset-building programs for residents across our communities.

You will lead after-school and summer activities, ESL support, health workshops, and rental assistance while building strong relationships with residents. The role includes outreach, documentation, crisis intervention, and coordinating with local partners to meet property needs and enhance resident well-being.

Qualifications

• Strong customer service orientation and ability to build trust with residents.

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations.
• Promote resident services through outreach by door-to-door, phone, and email.
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow reporting procedures.
• Support partnership goals and communicate improvements to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Assist with property-level needs assessments and follow-up actions.
• Participate in property plan development and respond to resident needs.
• Provide exemplary customer service and timely reporting per policies.
• Attend team meetings, trainings, and property events; keep supervisor informed.
• Foster collaboration with Property Management and colleagues.

Skills

Customer service

Problem solving

Empathy

Detail orientation

Communication

MS Office

Outlook

OneDrive

Teams

Zoom

Salesforce

Education

High School Diploma or GED

Progress toward 2- or 4-year degree preferred

Tools

Outlook

OneDrive

Teams

Zoom

Salesforce

MS Office

Job description

MidPen Housing Corp. is seeking a Services Coordinator I to facilitate educational, wellness, and asset-building programs for residents across our communities.

You will lead after-school and summer activities, ESL support, health workshops, and rental assistance while building strong relationships with residents. The role includes outreach, documentation, crisis intervention, and coordinating with local partners to meet property needs and enhance resident well-being.