Resident Services Coordinator

Twin Pines; New York (NY); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings options

Paid time off

Job summary

Twin Pines in New York is hiring a Resident Services Coordinator to support daily operations across their multifamily residential portfolio. The ideal candidate should possess strong organizational skills, a keen sense of urgency, and proficiency in Yardi. Responsibilities include managing resident relations, assisting with lease renewals, and ensuring exceptional customer service.

This on-site role requires experience in residential property management and offers a competitive benefits package.

Qualifications

• 2+ years of experience in multifamily residential property management.
• Proficiency with Yardi required.
• Strong working knowledge of Microsoft Office and Outlook.

Responsibilities

• Serve as a primary point of contact for residents.
• Assist with lease renewals and documentation.
• Help monitor deadlines and contribute to smooth property operations.

Skills

Strong initiative and problem-solving

Excellent organizational skills

Customer-focused mindset

Clear and professional communication

Education

Bachelor’s degree in Business or a related field

Tools

Yardi

Microsoft Office

Job description

The US base salary range for this full-time position is $55,000- $60,000 based on level of experience plus discretionary bonus

Twin Pines Management is seeking a proactive, organized, and service‑focused Resident Services Coordinator to support daily operations across our multifamily residential portfolio. This role is ideal for someone who excels in a fast‑paced environment, maintains a strong sense of urgency, and delivers consistently exceptional customer service.

Key Responsibilities

Resident Relations & Customer Service

• Serve as a primary point of contact for residents, ensuring a professional, responsive, and positive experience.
• Coordinate and resolve resident inquiries and service requests promptly.
• Manage resident communication through platforms such as BuildingLink, Hello Alfred, and others.

Leasing & Administrative Support

• Assist with lease renewals, track expirations, and prepare related notices and documentation.
• Support rent collection efforts and follow up on resident questions regarding balances and payments.
• Maintain accurate tenant records, reporting, and documentation within Yardi.
• Prepare correspondence, notices, and administrative materials as needed.

Operational Support

• Assist the Resident Services Manager and Resident Services Director in daily operational and administrative tasks.
• Help monitor deadlines, ensure follow‑through on tasks, and contribute to smooth property operations across the portfolio.
• Strong initiative and problem‑solving abilities
• Excellent organizational and time‑management skills
• Clear and professional written and verbal communication
• Customer‑focused mindset with the ability to multitask effectively
• Strong sense of urgency and accountability

Education

• Bachelor’s degree in Business or a related field preferred

Experience

• 2+ years of experience in multifamily residential property management or a related field
• Proficiency with Yardi required
• Strong working knowledge of Microsoft Office and Outlook
• Solid understanding of resident relations and service‑oriented operations

Additional Qualifications

• Strong administrative accuracy and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Professional presence and a solutions‑oriented approach

This is an on‑site position within a residential building environment. The role uses standard office equipment, such as computers, phones, and filing systems. Occasional travel between properties may be required.

Physical Demands

The role requires the ability to remain seated or standing for extended periods while operating office equipment.

Compensation is commensurate with experience and qualifications. Eligible employees may receive a competitive benefits package, including medical, dental, and vision insurance, retirement savings options, and paid time off.

For individuals hired to work in New York, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of New York and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role. A reasonable estimate of the range is below.

New York Pay Range

$58,000 - $60,000 USD