Community Manager

Twin Pines; New York (NY); On-site; USD 95,000 - 100,000; Full time

Job summary

Twin Pines is looking for a Community Manager (Multi-Site) in New York City to manage client relationships and oversee property operations. This full-time role involves regular communication with clients regarding property performance and implementing business plans effectively.

The ideal candidate will excel in data analysis and client communication, ensuring properties meet operational standards and compliance requirements. A bachelor's degree in a related field is preferred.

Qualifications

• Experience in property management or related field.
• Strong analytical skills to interpret data and reports.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the primary contact for clients about property performance.
• Conduct regular check-ins with clients to review metrics.
• Ensure alignment of property operations with client business plans.
• Maintain presence across assigned properties for oversight.

Skills

Client relationship management

Data analysis

Communication

Problem-solving

Education

Bachelor's degree in business or related field

Job description

The US base salary range for this full‑time position is $95,000–100,000, based on location and level of experience, plus discretionary bonus.

Twin Pines is a fast‑growing, full‑service property management firm redefining multifamily living across New York City, from market‑rate communities to large‑scale affordable housing portfolios. We operate some of the city’s most complex and impactful assets, which have helped shape neighborhoods.

Our team works at the intersection of performance, compliance, hospitality, and resident experience. We partner with sophisticated owners and institutions, giving our professionals exposure to high‑level strategy while staying close to the day‑to‑day operations that drive real results.

We leverage cutting‑edge technology, data analytics, and best practices, offering our team the tools and structure of a national platform while maintaining the agility and entrepreneurial spirit of a New York‑focused firm.

At Twin Pines, you won’t just manage properties—you’ll solve complex challenges and grow alongside a leadership team that values accountability, innovation, and opportunity.

Community Manager (Multi‑Site) Responsibilities

• Serve as the primary point of contact for clients, ensuring open, clear, and consistent communication regarding property performance, physical condition, issues, and updates.
• Build and maintain strong client relationships by understanding ownership priorities and aligning day‑to‑day operations and long‑term strategies to meet or exceed expectations.
• Conduct regular (no less than bi‑monthly) check‑ins and status meetings with clients to review property metrics, site observations, capital needs, and operational initiatives.

Client Relationship Management

• Collaborate closely with Property Operations/Central Office to prepare annual budgets, monthly financial reports, and weekly operational summaries.
• Present comprehensive property performance updates to clients, inclusive of financial results, leasing activity, maintenance trends, and physical asset condition.
• Support client communication with timely, thoughtful responses to questions, concerns, and ad‑hoc information requests.

Business Plan Implementation

• Ensure property operations and on‑site execution are aligned with the client’s business plan and strategic objectives.
• Translate client directives into actionable tasks for on‑site and central teams, overseeing execution to ensure consistency and accountability.
• Regularly update clients on the progress of business plan initiatives, including leasing velocity, compliance requirements, maintenance programs, preventative care, and capital projects.

Service Quality, Asset Oversight, and Issue Resolution

• Maintain regular on‑site presence across assigned properties to ensure assets are well‑maintained, operational standards are met, and communities present appropriately.
• Conduct routine property walks and inspections to evaluate curb appeal, common areas, resident‑facing spaces, and back‑of‑house operations.
• Act as an advocate for the client by proactively identifying operational, physical, or reputational risks and addressing them before they elevate.
• Implement a structured escalation process for complex issues, coordinating with Property Operations/Central Office and other departments as needed.
• Provide timely updates and resolution paths to clients, ensuring transparency and confidence in management performance.

Data Collection and Performance Reporting

• Collect and analyze property, operational, and resident data to identify trends, opportunities, and areas for improvement.
• Partner with the Business Analytics/Reporting team to deliver insights and recommendations that support client objectives and asset performance.
• Provide custom reporting as requested, including occupancy, leasing activity, maintenance metrics, resident feedback, and site condition observations.

Standardization and Process Improvement

• Develop and maintain standardized operational and client‑service processes to ensure consistency and quality across all assigned communities.
• Continuously evaluate service delivery and operational protocols, implementing improvements based on site observations, client feedback, and performance data.
• Work with Property Operations/Central Office to integrate technology and streamline workflows that enhance operational efficiency and the client experience.

Compliance and Risk Management

• Ensure properties adhere to lease agreements, regulatory requirements, and company policies through regular site inspections, monthly cash controls, and property audit checklists.
• Partner with Leasing, Maintenance, and Compliance teams to address risks related to physical condition, safety, regulatory compliance, and operational controls.

For individuals hired to work in New York, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to the State of New York.

New York Pay Range: $95,000 – $100,000 USD.

We are an equal opportunity employer. As set forth in Twin Pines’ Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.