Resident Services Concierge — Front Desk & Info

Brigham House; Boston (MA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free parking in heated garage

Medical

Dental

Vision

Health FSA

Dependent Care FSA

Short-Term Disability

Long Term Disability

Life Insurance

401(k) with matching

Accrued Vacation

Sick

Personal time

Paid Holiday Benefit

Employee referral bonus

Resident referral bonus

Job summary

Brigham House in Boston seeks a friendly reception/communication specialist to operate the information center for residents, staff and departments. You will handle calls, greet visitors, and provide information while supporting the sales/community relations functions.

The role requires independent work and teamwork, with responsibilities including mail, messages, reservations, and basic administrative tasks. Full-time position with comprehensive benefits and paid holidays.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions and write simple correspondence.
• Basic math skills (add/subtract two-digit numbers; multiply/divide by 10s/100s).
• Ability to follow detailed written or oral instructions and work with a few concrete variables.
• Ability to operate telephone, emergency call system, monitoring board or beeper, photocopier.

Responsibilities

• Answer incoming calls and forward to the appropriate personnel or department.
• Greet on-site visitors and announce to staff.
• Coordinate guestroom reservations and move-in materials.
• Distribute messages and manage mail and publications.
• Assist with basic clerical tasks: filing, photocopying, faxing.

Skills

Customer service

Communication

Multitasking

Problem solving

Tools

Telephone system

Photocopier

Job description

Brigham House in Boston seeks a friendly reception/communication specialist to operate the information center for residents, staff and departments. You will handle calls, greet visitors, and provide information while supporting the sales/community relations functions.

The role requires independent work and teamwork, with responsibilities including mail, messages, reservations, and basic administrative tasks. Full-time position with comprehensive benefits and paid holidays.