Front Desk & Information Concierge

Brigham House; Gardner, Northern (MA, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Brigham House in Gardner, MA, seeks a Receptionist to operate the telephone/communication center and act as the information/referral hub for residents, staff, and departments. You will provide services and support to staff to meet community expectations.

The role includes greeting visitors, handling messages, coordinating reservations, and performing general clerical duties as part of a non-exempt, full-time team in Administration.

Qualifications

• High school diploma or GED; or related experience.
• Read/understand simple instructions and memos.
• Write simple correspondence.
• Effective communication with customers and staff.
• Operate telephone, emergency call system, monitoring board or beeper, and photocopier.
• Criminal Background check required for unlicensed employees.
• Medical certification confirming no communicable disease including TB.

Responsibilities

• Answer incoming calls and forward to appropriate personnel.
• Retrieve voicemail messages and forward to appropriate personnel.
• Take and deliver messages or transfer calls as needed.
• Provide information about the community and directions to callers.
• Greet on-site visitors and announce to staff.
• Coordinate guestroom reservations.
• Receive, sort, and route mail; maintain publications.
• Maintain fax and copy machines and assist users.
• Create/print fax cover sheets, memos, reports and other documents.
• Perform other clerical duties as needed.
• Collect rent checks and meal ticket payments.
• May perform other duties as assigned.

Skills

Reading comprehension

Writing simple correspondence

Basic math

Following instructions

Telephone operation

Customer service

Education

High school diploma or GED

Tools

Telephone equipment

Emergency call system

Monitoring board

Photocopier

Job description

Brigham House in Gardner, MA, seeks a Receptionist to operate the telephone/communication center and act as the information/referral hub for residents, staff, and departments. You will provide services and support to staff to meet community expectations.

The role includes greeting visitors, handling messages, coordinating reservations, and performing general clerical duties as part of a non-exempt, full-time team in Administration.