Front Desk Concierge – Senior Living Community

LCB Senior Living; Massachusetts; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Vision

Dental

401k

Paid Time Off

Holiday Pay

Tuition reimbursement

Job summary

The Residence at Boylston Place in Chestnut Hill, MA is seeking a courteous front desk receptionist to welcome residents and visitors, answer calls and direct inquiries, and coordinate daily front desk activities.

This full-time position offers the opportunity to contribute to a compassionate, resident-focused team at LCB Senior Living, with a friendly work environment and essential customer service responsibilities at the heart of our community.

Qualifications

• Must have knowledge of basic telephone reception systems and techniques.
• The ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner, provide clerical support and represent the residence in a professional manner.
• The ability to respond calmly to emergency situations is essential.
• The ability to communicate in English both orally and in writing is essential.
• Focused and dedicated to provide excellent customer service
• The ability to handle emergency situations calmly and completely is essential.
• Education: A high school diploma or GED is preferred.
• Experience: Requires six months to one-year prior reception experience in an office environment. Typing or word processing experience is preferred.

Responsibilities

• Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community.
• As an associate you are expected to have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.
• Perform all duties and responsibilities with a positive attitude.
• Handle incoming telephone calls in a professional and courteous manner and directs them accordingly.
• Greet guests and visitors in a professional and courteous manner and directs them accordingly.
• File correspondence.
• Sort mail.
• Record and type guest meal charges.
• Maintain and file resident safety sheets.
• Type correspondence as needed.
• Coordinate front desk activities.
• Maintain the front desk in a neat and orderly manner.
• Respond to emergency situations by contacting appropriate party; 911, fire department, police etc.
• Attend required in-service training sessions and orientations.
• Respond to residents needs in a courteous manner.
• Update the communication log book on a regular basis.
• Maintain community brochures and stock.

Skills

Telephone reception

Customer service

English communication

Emergency response

Education

High school diploma or GED

Job description

The Residence at Boylston Place in Chestnut Hill, MA is seeking a courteous front desk receptionist to welcome residents and visitors, answer calls and direct inquiries, and coordinate daily front desk activities.

This full-time position offers the opportunity to contribute to a compassionate, resident-focused team at LCB Senior Living, with a friendly work environment and essential customer service responsibilities at the heart of our community.