Front Desk Concierge — Hospital Receptionist (Weekend)

Mass General Brigham; United States; Remote; USD 24,000 - 33,000; Part time

Job summary

Mass General Brigham is hiring a Receptionist (E/O Weekend) to welcome guests, direct visitors, and manage front-desk information at our facility. The role involves answering calls, guiding attendees, and supporting security and logistics on site.

The position requires a high school diploma and 0–1 year receptionist experience is preferred. Strong customer service, computer skills, and the ability to multitask are essential for success in this role.

Qualifications

• Computer skills Microsoft Office.
• Strong follow up and resolution.
• Ability to prioritize and manage multiple tasks.
• Strong patient/customer service skills.
• Ability to learn new software systems and technology skills.
• Adjusting actions in relation to others' actions.

Responsibilities

• Greet and welcome guests and visitors within an inpatient or outpatient facility.
• Provide current information about the location of patients.
• Answer and transfers phone calls to appropriate patient rooms and departments.
• Assist with taxi and parking services.
• Assist with security procedures (e.g., issues badges, ensures proper completion of visitors' log) and ensuring health protocols are followed by visitors.
• May also act as a concierge or greeter or information associate.

Skills

Customer service

Multitasking

Communication skills

Microsoft Office

Learning new software

Follow-up skills

Education

High School Diploma or Equivalent

Job description

Mass General Brigham is hiring a Receptionist (E/O Weekend) to welcome guests, direct visitors, and manage front-desk information at our facility. The role involves answering calls, guiding attendees, and supporting security and logistics on site.

The position requires a high school diploma and 0–1 year receptionist experience is preferred. Strong customer service, computer skills, and the ability to multitask are essential for success in this role.