Front Desk Concierge

Strattonamenities; Nashville (TN); On-site; USD 20,664 - 30,307; Full time

Job summary

Strattonamenities seeks a Front Desk Concierge for a luxury residential property to deliver superior service to residents and guests. The role involves managing the front desk, greeting visitors, handling packages, and coordinating with on-site teams to maintain a hospitable atmosphere.

The successful candidate will have strong communication skills, a professional appearance, and the ability to stay composed in a fast-paced environment.

Qualifications

• Prior experience in concierge, front desk, hospitality, or customer service.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to remain composed in a fast-paced environment.
• Reliable, punctual, and detail-oriented.
• Basic computer skills including email and property management systems.

Responsibilities

• Greet residents and guests promptly with proper eye contact, posture, and tone.
• Manage front desk operations including visitor access, package handling, and resident requests.
• Maintain awareness of building activity and enforce access control procedures.
• Provide accurate information, directions, and assistance.
• Coordinate with property management and on-site teams as needed.
• Handle phone calls, emails, and service requests promptly and professionally.
• Maintain a clean, organized, and professional front desk presence.
• Monitor for issues or irregularities and report to management as required.

Skills

Communication skills

Interpersonal skills

Professional appearance

Attention to detail

Punctuality

Tools

Property management systems

Email

Job description

Overview

A luxury residential high-rise in Needham, Massachusetts is seeking a Front Desk Concierge to deliver a high level of service to residents and guests. This role is responsible for managing the front desk, creating a strong first impression, and ensuring a consistent, professional, and hospitality-driven environment.

Responsibilities

• Greet all residents and guests promptly, using proper eye contact, posture, and tone
• Manage front desk operations, including visitor access, package handling, and resident requests
• Maintain awareness of building activity and enforce access control procedures
• Provide accurate information, directions, and assistance to residents and guests
• Coordinate with property management and other on-site teams as needed
• Handle phone calls, emails, and service requests in a timely and professional manner
• Maintain a clean, organized, and professional front desk presence at all times
• Monitor for any issues or irregularities and report to management as required

Service Standards

• Maintain a visible and engaged presence at the front desk
• No phone usage or disengagement while on duty
• Consistent professional appearance and adherence to uniform standards
• Deliver a hospitality-focused experience at all times, not just task execution

Requirements

• Prior experience in concierge, front desk, hospitality, or customer service preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to remain composed and attentive in a fast-paced environment
• Reliable, punctual, and detail-oriented
• Basic computer skills, including email and property management systems

Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants without regard to protected status.