Resident Services Concierge (Front Desk)

The Community Builders, Inc.; Minneapolis (MN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid holidays

PTO accruals

Job summary

The Community Builders, Inc. seeks an Administrative Assistant to deliver superior service to residents, guests, and team members on site.

The role supports the Community/Services Maintenance Manager with property tasks, ensuring regulatory compliance and five days in-office per week. Responsibilities include answering calls, scheduling visits, processing applications, coordinating maintenance requests, and maintaining records.

Qualifications

• High school diploma or GED required.
• 1+ year customer service/administrative experience in Property/Hotel/Retail.
• Experience with Microsoft Office.
• Experience with Yardi is a plus.
• Fluent English and Spanish communication is preferred.

Responsibilities

• Answer or return all calls promptly with high level of customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests and refer as appropriate.
• Develop relationships with residents to understand their needs.
• Initiate Maintenance Service Requests promptly and follow up.
• Greet prospective tenants and show the property.
• Process applications for approval and follow up with applicants.
• Pre-qualify prospects per procedures.
• Conduct service inspections with Service Management team.
• Coordinate community engagement activities with residents.
• Prepare recertifications and lease renewals, enter data into tracking system.
• Perform general clerical duties: photocopying, faxing, mailing and filing.
• Track timely delivery of resident notices.
• Code and process invoices; research discrepancies.

Skills

Customer service

Verbal & written communication

Typing 35 wpm

Office systems

Learn & operate office systems

Education

High school diploma or GED

1+ year customer service/administrative experience

Yardi experience (optional)

Tools

Microsoft Office (Word, Excel, Outlook)

Yardi

Job description

The Community Builders, Inc. seeks an Administrative Assistant to deliver superior service to residents, guests, and team members on site.

The role supports the Community/Services Maintenance Manager with property tasks, ensuring regulatory compliance and five days in-office per week. Responsibilities include answering calls, scheduling visits, processing applications, coordinating maintenance requests, and maintaining records.