Front Desk Associate

The Community Builders, Inc.; Minneapolis (MN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid holidays

PTO accruals

Job summary

The Community Builders, Inc. seeks an Administrative Assistant to deliver superior service to residents, guests, and team members on site.

The role supports the Community/Services Maintenance Manager with property tasks, ensuring regulatory compliance and five days in-office per week. Responsibilities include answering calls, scheduling visits, processing applications, coordinating maintenance requests, and maintaining records.

Qualifications

• High school diploma or GED required.
• 1+ year customer service/administrative experience in Property/Hotel/Retail.
• Experience with Microsoft Office.
• Experience with Yardi is a plus.
• Fluent English and Spanish communication is preferred.

Responsibilities

• Answer or return all calls promptly with high level of customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests and refer as appropriate.
• Develop relationships with residents to understand their needs.
• Initiate Maintenance Service Requests promptly and follow up.
• Greet prospective tenants and show the property.
• Process applications for approval and follow up with applicants.
• Pre-qualify prospects per procedures.
• Conduct service inspections with Service Management team.
• Coordinate community engagement activities with residents.
• Prepare recertifications and lease renewals, enter data into tracking system.
• Perform general clerical duties: photocopying, faxing, mailing and filing.
• Track timely delivery of resident notices.
• Code and process invoices; research discrepancies.

Skills

Customer service

Verbal & written communication

Typing 35 wpm

Office systems

Learn & operate office systems

Education

High school diploma or GED

1+ year customer service/administrative experience

Yardi experience (optional)

Tools

Microsoft Office (Word, Excel, Outlook)

Yardi

Job description

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description:

The Administrative Assistant will have responsibility for providing a superior level of customer service to the residents, guests and team members at the property site. This role is responsible for providing administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks and should be able to efficiently and effectively handle multiple tasks at a time.. She/he will adhere to the company’s Mission Statement and ensure the site is in compliance with all regulatory requirements. This position has a requirement of five days a week in office.

Essential Functions:

• Answer or return all calls promptly and with the highest level of customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests, concerns and comments, refer them as appropriate.
• Develop relationships with residents to understand their needs and aspirations and develop trust.
• Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
• Greet prospective tenants and show the property and its features in accordance with established procedures.
• Process applications for approval and follow up with applicants.
• Pre-qualify prospects in accordance with the company procedures and housing requirements
• Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
• Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
• Prepare recertification and lease renewals, and enter data into tracking system.

Other Responsibilities:

• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Conduct market surveys and shop competitive communities.
• General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.
• Track and ensure timely delivery of resident notices.
• Coordinate and maintain records for staff office, phones, parking and office keys.
• Code and process invoices and research discrepancies as needed.

Knowledge, Skills and Abilities:

• Excellent Customer Service, verbal and written communication (English and Spanish language) skills
• Ability to type at least 35 wpm
• Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
• Proficiency with Microsoft Office including Word, Excel and MS Outlook

Education & Experience:

• High school graduate or GED equivalent
• Customer service/ Administrative experience in Property/Hotel/Retail, Sales 1+ year
• Experience and proficiency of Microsoft Office
• Industry software such as Yardi a plus
• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Pay rate: $19/hour

The Community Builders is an equal opportunity employer.