On-Site Front Desk & Resident Services Admin (In-Office)

The Community Builders, Inc.; Minneapolis (MN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays

Health Savings Account contributions

Life & Disability Insurance

403(b) retirement plan with company **

Commuter/parking FSA

Job summary

The Community Builders, Inc. in Minneapolis, MN is seeking an Administrative Assistant to provide superior customer service to residents, guests and team members at the property site.

This role supports the Community/Services Maintenance Manager and handles multiple tasks in a fast-paced environment. The position requires five days in the office, with responsibilities including tenant communications, applications, maintenance requests and data entry, while upholding regulatory compliance and

Qualifications

• High school graduate or GED equivalent.
• Customer service/Administrative experience in Property/Hotel/Retail, Sales 1+ year.
• Experience and proficiency of Microsoft Office.
• Industry software such as Yardi a plus.

Responsibilities

• Answer or return all calls promptly and with the highest level of customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests, concerns and comments, refer them as appropriate.
• Develop relationships with residents to understand their needs and aspirations and develop trust.
• Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
• Greet prospective tenants and show the property and its features in accordance with established procedures.
• Process applications for approval and follow up with applicants.
• Pre-qualify prospects in accordance with the company procedures and housing requirements
• Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
• Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
• Prepare recertification and lease renewals, and enter data into tracking system.

Skills

Customer service

Typing 35 wpm

Office systems

Microsoft Office

Education

High school diploma or GED

Tools

Yardi

MS Outlook

Microsoft Office

Job description

The Community Builders, Inc. in Minneapolis, MN is seeking an Administrative Assistant to provide superior customer service to residents, guests and team members at the property site.

This role supports the Community/Services Maintenance Manager and handles multiple tasks in a fast-paced environment. The position requires five days in the office, with responsibilities including tenant communications, applications, maintenance requests and data entry, while upholding regulatory compliance and