Resident Experience Concierge

The SR Companies; Pearland (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

The SR Companies is seeking a compassionate administrative assistant to support residents, families, and visitors in a care community. You will answer phones, greet guests, schedule paperwork for new hires, and handle routine clerical tasks.

You will follow HIPAA procedures, assist with mail and typing tasks, and collaborate with the Business Office to ensure smooth daily operations. This role requires empathy and a team-oriented attitude.

Qualifications

• High school diploma or GED required.
• Experience in healthcare or resident-services is a plus.
• Ability to read and follow written instructions and policies.
• Strong interpersonal and communication skills.

Responsibilities

• Answer phones with a welcoming attitude and respond courteously.
• Greet residents, families, and visitors with empathy and respect.
• Assist in scheduling new hires for review and onboarding paperwork.
• Assist the Business Office Manager as needed.
• Receive and route mail and correspondence.
• Type all letters and forms as requested.
• Respond promptly to resident requests for assistance and inquiries.
• Follow HIPAA regulations and protect confidentiality.
• Support dining room service as needed.
• Collaborate with department heads to ensure smooth daily operations.

Skills

Empathy & communication

Phone etiquette

Microsoft Office

Scheduling

HIPAA knowledge

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

The SR Companies is seeking a compassionate administrative assistant to support residents, families, and visitors in a care community. You will answer phones, greet guests, schedule paperwork for new hires, and handle routine clerical tasks.

You will follow HIPAA procedures, assist with mail and typing tasks, and collaborate with the Business Office to ensure smooth daily operations. This role requires empathy and a team-oriented attitude.