Guest Experience Concierge – Senior Living

Cogir Senior Living; Mill Creek (WA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Health, Dental, Vision, and Life

401K with company match

Free meals at work

Paid Vacation, Holidays, and SickLeave

Early access to paycheck

Employee Assistance Program

Referral program

Job summary

Cogir Senior Living in Mill Creek, WA, seeks a friendly Concierge to create a welcoming front desk experience for residents, families, and guests. You will handle inquiries, coordinate resident services, and keep front desk operations efficient.

Responsibilities include greeting visitors, scheduling transportation and activities, and supporting management with clerical tasks. Must be able to work flexible shifts, including weekends and holidays, with a focus on confidentiality and excellent

Qualifications

• Minimum 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting.
• Proficient with Word, Excel, and Outlook.
• Ability to maintain confidentiality and provide courteous, professional service.

Responsibilities

• Answer a multi-line telephone and direct calls as needed.
• Greet families, residents, guests, and vendors with a welcoming demeanor.
• Maintain visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with data entry, scheduling, and light clerical tasks.
• Order office supplies and restock as needed.
• Address resident concerns and escalate when necessary.
• Complete work order requests.

Skills

Front desk experience

Customer service

Communication

Multitasking

Professional appearance

Confidentiality

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living in Mill Creek, WA, seeks a friendly Concierge to create a welcoming front desk experience for residents, families, and guests. You will handle inquiries, coordinate resident services, and keep front desk operations efficient.

Responsibilities include greeting visitors, scheduling transportation and activities, and supporting management with clerical tasks. Must be able to work flexible shifts, including weekends and holidays, with a focus on confidentiality and excellent