Resident Services Concierge — Flexible Shifts

KW PROPERTY MANAGEMENT AND CONSULTING; Florida; On-site; USD 22,000 - 30,000; Full time

Job summary

KW Property Management & Consulting is seeking a Resident Services Coordinator to be the front-line liaison for residents and guests. You will manage front desk operations, coordinate events and amenities, and support management with communications and policy updates.

The role emphasizes hospitality, attention to detail, and strong English communication. Availability for flexible shifts and a customer-first mindset are essential to ensure a 5-star living experience.

Qualifications

• Excellent communication and writing abilities are required.
• Strong interpersonal and English communication skills are essential; Spanish is a plus.
• Proficiency with common computer applications (MS Office).
• Ability to learn and use hospitality software.

Responsibilities

• Serve as the Front Desk extension of the Management Office and help update policies.
• Foster resident satisfaction by ensuring aesthetics, privacy, services and amenities.
• Coordinate maintenance, housekeeping and staff to deliver seamless service.
• Assist with resident communications and relationship management.
• Oversee package delivery, Amenity Rentals, and theatre/business room reservations; greet residents and guests.
• Maintain professional appearance of assigned areas and enforce check-in policies.
• Provide clear notices and reports; escalate inquiries to Management Office as needed.
• Coordinate with staff to maintain owner information in the database and manage schedules for amenity spaces.
• Publish communications to residents and assist with mass mailings as directed.
• Assist in emergency response planning and hurricane preparedness communications.

Skills

Communication skills

Writing skills

Interpersonal skills

English proficiency

MS Office

Report writing

Hospitality software

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

MS Office Suite

Job description

KW Property Management & Consulting is seeking a Resident Services Coordinator to be the front-line liaison for residents and guests. You will manage front desk operations, coordinate events and amenities, and support management with communications and policy updates.

The role emphasizes hospitality, attention to detail, and strong English communication. Availability for flexible shifts and a customer-first mindset are essential to ensure a 5-star living experience.