Resident Services & Guest Relations Coordinator

KW Property Management & Consulting; Miami Beach (FL); On-site; USD 34,000 - 44,000; Full time

Job summary

KW Property Management & Consulting is seeking a Resident Service Coordinator to deliver exceptional guest services and act as a liaison between residents and guests. The role emphasizes security, communication, and meticulous documentation of daily activities and violations.

The position requires a high school diploma or GED, familiarity with computer software, and strong interpersonal and organizational skills.

Qualifications

• High school diploma or GED; some college preferred.
• Familiar with using computer software to perform tasks; strong communication and organizational skills.

Responsibilities

• Greet guests and provide superior customer service.
• Monitor entrance/exit to ensure security and follow check-in policies.
• Maintain and update unit owner information in the computer system.
• Handle phone calls professionally and efficiently.
• Report violations and maintain documentation of incidents.
• Maintain key control and respond to fire alarm operations as needed.
• Prepare daily activity and incident reports for management.
• Coordinate with property management on compliance, violations, and fines.

Skills

Interpersonal skills

Strong communication skills

Organizational skills

Computer literacy

Education

High school diploma or GED

Some college preferred

Job description

KW Property Management & Consulting is seeking a Resident Service Coordinator to deliver exceptional guest services and act as a liaison between residents and guests. The role emphasizes security, communication, and meticulous documentation of daily activities and violations.

The position requires a high school diploma or GED, familiarity with computer software, and strong interpersonal and organizational skills.