Resident Services Concierge & Admin Support

The Goodman Group, LLC; Largo (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

The Goodman Group, LLC is seeking a friendly, detail‑oriented receptionist to welcome visitors, residents, and vendors, and to provide exemplary customer service in a busy community setting. You will perform administrative tasks and office support in accordance with established procedures.

Key responsibilities include answering phones, directing inquiries, maintaining records, processing admissions paperwork, and ensuring HIPAA privacy standards are upheld while delivering a professional image

Qualifications

• Must meet all applicable state and federal requirements for this position.
• A high school diploma or GED.
• Prefer one year experience in a clerical position or successfully completed a secretarial science program from an accredited school/college.
• Experience with MS Word/Excel, e-mail and other computer skills.

Responsibilities

• Greet visitors, residents, and vendors professionally and direct them appropriately.
• Answer incoming calls and route to the correct person or department.
• Maintain an accurate master file of staff, emergency numbers, and key personnel.
• Update the resident roster and ensure HIPAA privacy compliance.
• Assist with admissions paperwork processing and organization.
• Process cash deposits and handle small monetary transactions.
• Support marketing, information and tours as needed.
• Maintain a clean, professional work environment.
• Document and relay resident concerns to appropriate staff.
• Assist with various office tasks such as word processing, filing, and mail.

Skills

Independent decision making

Tactful communication

Patient-centered approach

Oral and written communication

Microsoft Office

Leadership ability

State regulations awareness

First Aid certification

Education

High school diploma or GED

Secretarial program from accredited school/college

Tools

Microsoft Word/Excel

Job description

The Goodman Group, LLC is seeking a friendly, detail‑oriented receptionist to welcome visitors, residents, and vendors, and to provide exemplary customer service in a busy community setting. You will perform administrative tasks and office support in accordance with established procedures.

Key responsibilities include answering phones, directing inquiries, maintaining records, processing admissions paperwork, and ensuring HIPAA privacy standards are upheld while delivering a professional image