Resident Experience Concierge

The SR Companies; Macon (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

The SR Companies in the United States is seeking an administrative assistant to support the care community. You will greet residents, families, and visitors with empathy, answer phones, and route inquiries to the correct department.

You’ll assist with new hire paperwork and perform routine clerical tasks to keep operations orderly. Strong communication, discretion, and teamwork are essential, along with basic Microsoft Office skills and HIPAA awareness.

Qualifications

• Ability to greet residents, families, and visitors with courtesy and respect.
• Experience handling phone calls and directing inquiries professionally.
• Familiarity with HIPAA regulations and privacy practices.

Responsibilities

• Answer phones with a welcoming attitude and route inquiries appropriately.
• Assist in scheduling new hires for review and paperwork completion.
• Type correspondence and respond promptly to residents and families.

Skills

Empathy and compassion

Phone etiquette

Scheduling / calendar management

HIPAA knowledge

Team player

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

The SR Companies in the United States is seeking an administrative assistant to support the care community. You will greet residents, families, and visitors with empathy, answer phones, and route inquiries to the correct department.

You’ll assist with new hire paperwork and perform routine clerical tasks to keep operations orderly. Strong communication, discretion, and teamwork are essential, along with basic Microsoft Office skills and HIPAA awareness.