Guest Experience & Front Desk Coordinator

The Goodman Group, LLC; Sarasota (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

The Goodman Group, LLC in Sarasota, FL is seeking a friendly, detail-oriented receptionist to greet visitors, residents, and callers and to provide exemplary customer service. You will perform general administrative support in accordance with established procedures and assist with admissions paperwork when needed.

This role requires strong computer skills (MS Word/Excel), the ability to maintain confidentiality under HIPAA, excellent communication, and the judgment to direct inquiries to the

Qualifications

• Must meet all applicable state and federal requirements for this position.
• High school diploma or GED required; clerical experience preferred.
• Experience with MS Word/Excel, e-mail and other computer skills.

Responsibilities

• Greet visitors, residents, and vendors in a courteous and professional manner.
• Answer incoming calls and route to the appropriate person or department.
• Maintain an accurate master file/list of staff, emergency phone numbers, key personnel, etc.
• Maintain and update the resident roster and ensure HIPAA privacy.
• Assist with admissions paperwork and document confidentiality and security.
• Process deposits and handle cash transactions as needed.
• Provide support for marketing, information and tours.
• Maintain a clean, professional office environment and policies.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

HIPAA knowledge

Problem solving

Education

High School Diploma or GED

Experience in clerical work

Tools

MS Word

MS Excel

Telephone systems

Job description

The Goodman Group, LLC in Sarasota, FL is seeking a friendly, detail-oriented receptionist to greet visitors, residents, and callers and to provide exemplary customer service. You will perform general administrative support in accordance with established procedures and assist with admissions paperwork when needed.

This role requires strong computer skills (MS Word/Excel), the ability to maintain confidentiality under HIPAA, excellent communication, and the judgment to direct inquiries to the