Resident Services Concierge

The Goodman Group, LLC; Portland (OR); On-site; USD 38,000 - 52,000; Full time

Job summary

The Goodman Group, LLC in Portland, OR seeks a customer-focused front desk administrator to greet visitors, residents and vendors, answer calls, and provide essential business office support in alignment with established procedures.

You will maintain files, process admissions paperwork, safeguard confidential information under HIPAA, and assist with deposits, office tasks, and tours. Proficiency in MS Word/Excel and email is required, with strong communication and organizational skills.

Qualifications

• Must meet all applicable state and federal requirements for this position.
• High school diploma or GED.
• Prefer one year experience in a clerical position or successfully completed a secretarial science program from an accredited school/college.
• Experience with MS Word/Excel, e-mail and other computer skills.

Responsibilities

• Greet visitors, residents, and vendors in a courteous and professional manner and direct to appropriate location.
• Answer incoming telephone calls; determine nature of call and direct caller to appropriate individual or department.
• Maintain an accurate master file/list of staff, emergency numbers, key personnel, etc.
• Maintain and update the resident roster and ensure HIPAA privacy compliance.
• Assist with processing admissions paperwork.
• Process deposits and cash handling; perform related administrative tasks.
• Provide support for marketing, information, and tours as needed.
• Maintain a clean, professional work environment.

Skills

Independent decision making

Effective communication

Leadership ability

Team coordination

Education

High school diploma or GED

Secretarial science program (accredited)

Tools

MS Word

MS Excel

Email

Job description

The Goodman Group, LLC in Portland, OR seeks a customer-focused front desk administrator to greet visitors, residents and vendors, answer calls, and provide essential business office support in alignment with established procedures.

You will maintain files, process admissions paperwork, safeguard confidential information under HIPAA, and assist with deposits, office tasks, and tours. Proficiency in MS Word/Excel and email is required, with strong communication and organizational skills.