Front Desk & Resident Services Concierge

Fields Senior Living; Vacaville (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Fields Senior Living is seeking a friendly, organized front desk/administrative associate to warmly greet visitors and screen them according to policy. You will handle calls, messages, ticket sales, mail, and packages while supporting the office manager and maintaining a tidy lobby.

You’ll assist with timecards, inventory, resident inquiries, and general duties to ensure a secure, compassionate environment for residents and families.

Qualifications

• Must be drug-free and submit to urine drug screening upon hire and routinely.
• Must pass Criminal Background Check and Health Screening including TB test.
• Must be eighteen (18) years old.
• A passion for helping seniors, especially those living with Dementia and Alzheimer’s Disease.
• Ability to communicate clearly and effectively.
• Must possess qualities of leadership, tact, and adaptability to change.
• Must be a mature individual and able to multi-task in a fast-paced environment.

Responsibilities

• Greet the public in a warm and welcoming manner and screen all visitors following current rules for visitation and infection control.
• Provide customer service and answer incoming calls professionally, taking accurate messages and routing to appropriate departments.
• Sell meal tickets and special events tickets; collect and document cash daily.
• Process incoming and outgoing mail and packages.
• Assist office manager with timecard reviews and staff inquiries about timecards.
• Review office supplies inventory and communicate needs for ordering.
• Receive resident rent payments and answer questions about invoices.
• Track postage and accept package deliveries.
• Monitor lobby and visitors to maintain a clean, safe environment.

Skills

Clear communication

Empathy

Customer service

Multitasking

Leadership

Job description

Fields Senior Living is seeking a friendly, organized front desk/administrative associate to warmly greet visitors and screen them according to policy. You will handle calls, messages, ticket sales, mail, and packages while supporting the office manager and maintaining a tidy lobby.

You’ll assist with timecards, inventory, resident inquiries, and general duties to ensure a secure, compassionate environment for residents and families.