Resident Services & Community Resource Navigator

Phipps; New York (NY); On-site; USD 55,000 - 60,000; Full time

Job summary

Phipps Houses and Affiliates is seeking a Housing and Social Services Associate to provide one-on-one support to residents in New York, focusing on housing, education, employment, and benefits. The role emphasizes intake, service planning, and community resource connections.

The position requires an Associates in Sociology (or higher) with experience in client engagement and Salesforce data entry, and offers on-site work in New York, NY 10010.

Qualifications

• Minimum Associates in human service, sociology, psychology, or related field or two years or more experience.
• Client engagement with regards to Salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications.

Responsibilities

• Attend Case Conference Meetings with supervisor to review case files.
• Meet with clients one-on-one to pre-screen, assess, conduct intake, develop service plans and goals.
• Assist residents with rent arrears by applying for one-shot deals or federal emergency funds.
• Prepare recertification packages and supporting documentation.
• Enter all clients into Salesforce database and maintain up-to-date records.
• Participate in Community Planning Board and Local Precinct Council Meetings.
• Coordinate monthly with Property Management to resolve resident concerns.

Skills

Client engagement

Verbal communication

Problem solving

Team collaboration

Education

Associates in Sociology

Bachelors in Sociology

Tools

Salesforce

Data entry

Job description

Phipps Houses and Affiliates is seeking a Housing and Social Services Associate to provide one-on-one support to residents in New York, focusing on housing, education, employment, and benefits. The role emphasizes intake, service planning, and community resource connections.

The position requires an Associates in Sociology (or higher) with experience in client engagement and Salesforce data entry, and offers on-site work in New York, NY 10010.