Resident Services Specialist - Multiple Sites

Phipps; New York (NY); On-site; USD 55,000 - 60,000; Full time

Job summary

Phipps Neighborhoods in New York City is seeking a Resident Services Specialist to provide one-on-one support to Forest Hills residents on housing, education, employment, benefits, and connections to community resources. The role includes data entry in Salesforce, attending meetings, and delivering health, wellness, and financial workshops.

Salary ranges from $55,000 to $60,000, and bilingual Spanish is required.

Qualifications

• Associate’s in human service, sociology, psychology, or related field; Bachelor’s degree preferred, or equivalent experience.
• 1–2 years or more experience with client engagement, case management, intake, referrals, benefits, taxes, and assisting with benefits re-certifications.
• Bilingual Spanish required.

Responsibilities

• Attend Bi-weekly Case Conference meetings with supervisor to review case files.
• Assist residents with housing, education, employment, benefits and related matters.
• Complete Universal Intake and enter clients into Salesforce; maintain case notes.
• Facilitate health, wellness, and financial support workshops.
• Participate in Neighborhood Advisory Board meetings and local committees.
• Develop Service Plans and coordinate with community partners for resident needs.

Skills

Bilingual Spanish

Client engagement

Case management

Education

Associates in sociology/psychology/related field

Bachelor’s degree preferred or equivalent experience (10+ years)

Tools

Salesforce

Job description

Resident Services Specialist - Multiple Sites

Job Category: Human Services

Requisition Number: RESID002081

• Posted : September 11, 2026
• Full-Time

Locations

Showing 1 location

Description

About Phipps Neighborhoods

Phipps Neighborhoods, the social service affiliate of Phipps Houses, has been a catalyst for community growth and empowerment for over 50 years. Our mission is focused on creating safe, inclusive spaces where community members can access education, career opportunities, and economic pathways. Serving approximately 14,000 New Yorkers annually, we address barriers to educational achievement, economic security, and career stability through three key program areas:

Primary Function: Provide one on one support to the residents of Forest Hills who require guidance and support for matters related to: Housing, Education, Employment, Benefits, Financial, and connecting residents to community resources.

• Education and School-Day Programs: Offering pre-kindergarten services, community schools, after-school programs, and college access counseling.
• Sector-Focused Training and Employment Placement Pathways: Providing specialized training, employment placement pathways, Summer Youth Employment, Work Learning Grow initiatives, and aiding residents in accessing new employment opportunities.
• Community & Economic Empowerment Services: Enabling community progress through community centers, resident services, food access, financial literacy programs, and support accessing benefits and wellness services.

We collaborate with government, corporate, and philanthropic partners to effect significant and lasting social change, fostering thriving communities.

Provide one on one support to the residents of Forest Hills who require guidance and support for matters related to: Housing, Education, Employment, Benefits, Financial, and connecting residents to community resources.

Salary Range: $55,000 to $60,000 - salary is commensurate with education, training, experience, program size and location

Duties and Responsibilities:

• Attend Bi-weekly Case Conference Meetings with supervisor to review case files.
• Attend Community Resources Division Meetings, All Staff Meetings, and Case Management, and Committee Meeting.
• Assist residents of Phipps Houses with issues related to: health, entitlements. Arrears, employment. Education, training, and other relevant matters.
• Complete Universal Intake and enter all existing and new clients into Salesforce database system.
• Facilitate workshops for residents on health & wellness, financial support, and mental health.
• Participate in the Neighborhood Advisory Board or Committee Meetings, Community Board and Local Precinct Meetings.
• Meet quarterly with Property Management in order to ensure both organizations are working as a team to resolve resident’s concerns.
• Share updates related to Agency Resource Manual on a monthly basis.
• Conduct surveys of the needs of the families.
• Organizes activities and works directly with residents in group or individual settings.
• Recruits residents for programs; provides individual or group service to families.
• Provides leadership support for residents; guides participants in development, recreation, education, and other activities.
• Provides direct services’ to families through counseling and referrals. Develops Service Plans. Completes case notes for all client interaction.
• Maintains liaison with cooperating local service providers, neighborhood schools, and other community based organizations.
• Performs other related tasks deemed necessary by agency.

Qualifications:

• Associate’s in human service, sociology, psychology, or related field, Bachelor’s degree preferred, or equivalent experience of 10 years or more to validate the education credits.
• One to two years or more experience with client engagement with regards to case management, salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications.
• A Bilingual Spanish candidate is required.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Qualifications

Skills

Required

Intermediate

Preferred

Intermediate

Problem Solving

Intermediate

Verbal Communication

Intermediate

Verbal Communication

Intermediate

Behaviors

Preferred

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

Associates or better in Sociology.

Preferred

Bachelors or better in Sociology.

High School Diploma or better in General Studies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.