Resident Services Specialist

Phipps Neighborhoods; New York (NY); On-site; USD 55,000 - 60,000; Full time

Job summary

A community support organization in Forest Hills, NY, seeks a Case Manager to engage with residents facing various challenges. Responsibilities include attending conferences, assisting with health and education issues, and managing client data in Salesforce. Candidates should have an Associate's degree and a minimum of 1-2 years of relevant experience. This role offers a salary of $55,000-$60,000 annually and requires no visa sponsorship.

Qualifications

• Associate's degree or equivalent college credits in a relevant field.
• Preferred: Bachelor's degree with equivalent experience.
• 1-2 years of experience in case management and client support.

Responsibilities

• Attend case and community meetings to address resident concerns.
• Assist residents with health, employment, and educational issues.
• Enter and manage client data in Salesforce.

Skills

Client engagement

Salesforce data entry

Counseling

Group service

Bilingual

Education

Associate's degree in human services, sociology, psychology, or related field

Bachelor's degree preferred

Job description

Duties and Responsibilities

• Attend Bi-weekly Case Conference Meetings with supervisor to review case files.
• Attend Community Resources Division Meetings, All Staff Meetings, and Case Management, Coaches, & Mentors Committee Meeting.
• Assist residents of Phipps Houses with issues related to health, entitlements, arrears, employment, education, training, and other relevant matters.
• Enter data in Salesforce database system.
• Complete Universal Intake, and enter all existing and new clients into Salesforce database system.
• Participate in the Neighborhood Impact Alliance Meetings, Community Board and Local Precinct Meetings.
• Meet quarterly with Property Management to ensure both organizations are working as a team to resolve residents’ concerns.
• Share updates related to Agency Resource Manual on a monthly basis.
• Conduct surveys of the needs of the families.
• Organize activities and work directly with residents in group or individual settings.
• Recruit residents for programs; provide individual or group service to families.
• Provide leadership support for residents; guide participants in development, recreation, education, and other activities.
• Provide direct services to families through counseling and referrals. Develop Service Plans. Complete case notes for all client interactions.
• Maintain liaison with cooperating local service providers, neighborhood schools, and other community-based organizations.
• Perform other related tasks deemed necessary by agency.

Qualifications

• Associate's degree or equivalent college credits in human services, sociology, psychology, or related field.
• Bachelor’s degree preferred; equivalent experience of 8 years or more may be used to validate education credits.
• One to two years or more experience with client engagement related to case management, Salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications.
• A bilingual candidate is preferred.

Location

Forest Hills, NY

Compensation

$55,000-$60,000k annually

Employment Eligibility

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal Opportunity Statement

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Education Requirements

Required: Associates

Preferred: Associates, Bachelors

Preferred Behaviors

• Leader: Inspires teammates to follow them.
• Innovative: Consistently introduces new ideas and demonstrates original thinking.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.
• Team Player: Works well as a member of a group.

Preferred Motivations

• Goal Completion: Inspired to perform well by the completion of tasks.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.