Resident Services Case Manager

Phipps; New York (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

Phipps Houses is seeking a resident services coordinator in Far Rockaway, NY. The role involves conducting comprehensive intake assessments, developing treatment plans, and monitoring residents’ well-being and progress.

You will maintain and secure resident files in Salesforce, provide referrals to on-site and community resources, and participate in case conferences. Strong communication and computer skills are essential, with a Monday–Friday 9am–5pm schedule and on-site work.

Qualifications

• Bachelor’s degree preferred in Social Work, Psychology, Sociology, or Human Services or related field.
• Minimum Associate Degree with two to five years’ experience.
• Experience with mental illness, substance abuse, housing, health, entitlements, workforce, and formerly incarcerated.
• Strong written and verbal communication; good computer skills.

Responsibilities

• Conduct intake assessments and develop treatment plans for new residents.
• Maintain concise resident files in Salesforce database.
• Provide referrals including emergencies and inform residents about resources.
• Participate in case conferences, staff meetings, and input data in Salesforce daily.
• Provide monthly statistical reports on time and accuracy.
• Collaborate with staff to improve service quality and support residents’ goals.
• Assist residents in planning, prioritizing, and achieving long- and short-term goals.
• Maintain and oversee documentation of case files for regulatory compliance.
• Perform other tasks as needed by leadership.

Skills

Written communication

Verbal communication

Computer skills

Education

Associates degree in Social Work

Bachelor’s degree in Social Work / related field

Some college in Social Work

Tools

Salesforce

Job description

Phipps Houses is seeking a resident services coordinator in Far Rockaway, NY. The role involves conducting comprehensive intake assessments, developing treatment plans, and monitoring residents’ well-being and progress.

You will maintain and secure resident files in Salesforce, provide referrals to on-site and community resources, and participate in case conferences. Strong communication and computer skills are essential, with a Monday–Friday 9am–5pm schedule and on-site work.