Resident Services Advocate & Community Connector

Phipps Neighborhoods; New York (NY); On-site; USD 55,000 - 60,000; Full time

Job summary

Phipps Houses and Affiliates in New York, NY is seeking a Human Services Specialist to provide one-on-one support to residents on housing, education, employment, benefits, and connections to community resources.

You will conduct intake, develop service plans, assist with rent arrears and benefits recertifications, enter data into Salesforce, and collaborate with property management and local partners to resolve resident needs.

Qualifications

• Must have Associates in human service, sociology, psychology, or related field.
• Client engagement with regards to Salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications.

Responsibilities

• Attend Case Conference Meetings with supervisor to review case files.
• Meet with client one-on-one to pre-screen, assess, conduct intake, service plan, and goals to achieve outcomes.
• Support clients who may need assistance with rent arrears, by applying for one shot deals or other federal emergency funds.
• Assist residents with preparation of recertification packages and supporting documentation.
• Attend Community Resources Division Meetings, All Staff Meetings.
• Complete Universal Intake, and enter all existing and new clients into Salesforce database system.
• Participate in monthly: Community Planning Board and Local Precinct Council Meetings.
• Meet monthly with Property Management to ensure collaboration in resolving resident concerns.
• Share updates related to Agency Resource Manual on a monthly basis.
• Conduct surveys of the needs of the families.
• Organizes activities and works directly with residents in group or individual settings.
• Recruits residents for programs; provides individual or group service to families.
• Provides leadership support for residents; guides participants in development, recreation, education, workforce, and other activities.
• Provides direct services to children and families through counseling and referrals. Develop service plans.

Skills

Verbal Communication

Problem Solving

Team Player

Enthusiastic

Detail Oriented

Education

Associates or better in Sociology

Bachelors in Sociology

Job description

Phipps Houses and Affiliates in New York, NY is seeking a Human Services Specialist to provide one-on-one support to residents on housing, education, employment, benefits, and connections to community resources.

You will conduct intake, develop service plans, assist with rent arrears and benefits recertifications, enter data into Salesforce, and collaborate with property management and local partners to resolve resident needs.