Resident Support & Customer Care Specialist

FirstService Residential; Fairfax (VA); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits

401k with company match

Travel opportunities

Job summary

FirstService Residential is seeking a Resident Support Specialist to focus on resident interactions and act as a liaison between Community Managers, internal teams, and residents to ensure open communication and top-tier customer service. The role is part of a regional operations team handling various community association support functions.

Responsibilities include handling high-volume emails and calls, front-line customer service, and documenting inquiries in our system.

Qualifications

• Two years of experience preferred in administrative office functions including data entry, internal/external communication and task prioritization.
• Ability to work independently and with minimum supervision in a fast-paced environment.
• Strong communications skills (i.e., conversational skills and writing skills).
• Strong computer skills with a proficiency in MS Office Suite.
• High level of attention to detail.

Responsibilities

• Respond with great customer service to a high volume of emails and phone calls.
• Serve as the customer service front line while answering emails.
• Handle escalated phone calls from our Customer Care Center.
• Document all contacts, actions, and responses in customer database.
• Collaborate with internal team to ensure highest level of service is provided.

Job description

FirstService Residential is seeking a Resident Support Specialist to focus on resident interactions and act as a liaison between Community Managers, internal teams, and residents to ensure open communication and top-tier customer service. The role is part of a regional operations team handling various community association support functions.

Responsibilities include handling high-volume emails and calls, front-line customer service, and documenting inquiries in our system.