Resident Services Coordinator

FirstService Residential; Louisburg (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Resident Services Administrator to support day-to-day operations of the Community Association business in Louisburg, NC. You will handle customer service, communicate with boards and homeowners, and act as the primary contact for association matters, ensuring timely and accurate information flow.

You will log requests, maintain portals and logs, coordinate with management and vendors, and help prepare communications such as newsletters while upholding high

Qualifications

• Strong organizational skills are required.
• Excellent written and verbal communication skills are required.
• Proficiency in MS Office, Outlook and Windows is required.
• Ability to handle confidential information.

Responsibilities

• Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
• Have general knowledge and understanding of building systems and components
• Follow all policies and procedures of the Company
• Work closely with Management to learn all responsibilities of site operations
• Log work requests in Connect and generate work orders for maintenance staff and/or contractors
• Update work order log with notes and action taken by vendors
• Close open work orders in system when complete by vendor
• Provide Community Manager with work order log for inclusion in Board package
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
• Update and maintain community information in portal, including but not limited to the community website, community projects, management reports and all association documents and forms
• Utilize resident alert feature to keep homeowners apprised of Association activities and important updates
• Provide customer service assistance to homeowners as needed
• Log all homeowner inquires in call log
• Assist with preparation of newsletter, where applicable

Skills

Organizational skills

Communication skills

Microsoft Word/Excel/Outlook

Data entry and typing

Tools

Microsoft Office

Outlook

Windows

Job description

FirstService Residential is seeking a Resident Services Administrator to support day-to-day operations of the Community Association business in Louisburg, NC. You will handle customer service, communicate with boards and homeowners, and act as the primary contact for association matters, ensuring timely and accurate information flow.

You will log requests, maintain portals and logs, coordinate with management and vendors, and help prepare communications such as newsletters while upholding high