Resident Experience Specialist

FirstService Residential; Kansas City (MO); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Community Services Specialist to provide administrative support to managers and respond to inquiries from residents, board members, and vendors. The role involves elevating or resolving questions, complaints, errors, and billing issues in a timely, customer-focused manner.

You will collaborate with property managers, regional directors, and internal teams to ensure prompt resolutions, document interactions, and maintain high service levels while adhering to

Qualifications

• Associate degree in business or related field preferred, or equivalent combination of education and experience.
• 1+ years of customer service experience in a service industry setting.
• Must have strong proficiency in Windows and Microsoft Office (Outlook, Word, OneNote, Teams, Excel).
• Real estate experience a plus.

Responsibilities

• Professionally handle incoming requests from residents, board members, vendors, managers, and regional directors and ensure issues are escalated or resolved promptly.
• Collaborate with property managers, regional directors, internal departments, and associates to ensure timely resolution of inquiries.
• Document the appropriate resolution of all interactions within the systems and applications.
• Resolve open inquiries within prescribed timelines while meeting key performance indicators.
• Provide quality service and support in a variety of areas.
• Maintain communication with property managers, regional directors, and internal departments and associates.
• Balance company policy and customer benefit in decision-making; act in the best interest of both customer and company.
• Identify opportunities to drive process improvements that positively impact the customer’s experience.
• Work cross-functionally to effectively solve client-facing problems.

Skills

Customer service

Microsoft Office

Real estate experience

Education

Associate degree in business or related field

Tools

Windows OS

Microsoft Office (Outlook, Word, OneNote, Teams, Excel)

Job description

FirstService Residential is seeking a Community Services Specialist to provide administrative support to managers and respond to inquiries from residents, board members, and vendors. The role involves elevating or resolving questions, complaints, errors, and billing issues in a timely, customer-focused manner.

You will collaborate with property managers, regional directors, and internal teams to ensure prompt resolutions, document interactions, and maintain high service levels while adhering to