Community Operations Lead

FirstService Residential; Washington (District of Columbia); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

401k with company match

Paid holidays

Health insurance

Job summary

FirstService Residential is seeking an Assistant Community Manager to support management in the daily operations of Community Association business and to deliver exceptional service to owners, residents, clients and vendors.

You will handle inquiries, assist with financial recordkeeping and reporting, coordinate board meetings, maintain files, and support calendar planning while fostering teamwork and compliance.

Qualifications

• College degree or equivalent work experience required.
• Minimum of 2 years’ experience in a customer service environment.
• Strong written and verbal communication skills.
• Excellent computer skills including email, Word, Excel and PowerPoint.
• Knowledge of basic accounting/budgeting procedures.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times.
• Respond to inquiries and provide resolution to questions or concerns in timely fashion.
• Assist with daily general financial management and recordkeeping.
• Assist with bid process.
• Conduct regular inspections of site as needed.
• Maintain all records in Connect including work orders, resident information, Association documents, community information.
• Attend Board meetings and assist with agenda preparation and monthly reports.
• Assist with establishing an annual activity calendar and reporting materials.

Skills

Customer service

Organizational skills

Written communication

Verbal communication

Excel

PowerPoint

Microsoft Office

Budgeting basics

Multitasking

Team coordination

Education

College degree or equivalent

Tools

Word

Excel

PowerPoint

Job description

FirstService Residential is seeking an Assistant Community Manager to support management in the daily operations of Community Association business and to deliver exceptional service to owners, residents, clients and vendors.

You will handle inquiries, assist with financial recordkeeping and reporting, coordinate board meetings, maintain files, and support calendar planning while fostering teamwork and compliance.