Resident Services Administrator - Front Desk & Community

CCMC; Las Vegas (NV); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision

Wellness program

401k with company match

Paid time off for vacation, holidays,…

Parental leave

Training and educational assistance

Employee Assistance Program

Disability insurance

Pet insurance

Job summary

CCMC is seeking a Resident Services Administrator to manage front desk operations for the Community Association, greet visitors, answer calls, and provide information to residents. The role includes processing payments, handling mail, maintaining records, and supporting community events to enhance resident experience.

Ideal candidates will have strong communication and organizational skills, experience with HOA operations, and proficiency in Microsoft Office.

Qualifications

• Ability to communicate effectively both orally and in writing.
• Excellent telephone manner and customer service focus.
• Strong organizational skills and efficient work ethic.
• Ability to multitask and work independently.
• Proficiency with Microsoft Office and PC-based software.
• Demonstrated experience in homeowner association operations.

Responsibilities

• Answer incoming calls and greet visitors at the office.
• Provide information or direct requests and relay messages.
• Process Association payments and assist members with payment options.
• Operate and maintain office equipment and online services.
• Prepare outgoing mail, use postage meters, and track shipments.
• Update electronic and printed community documents and records.
• Maintain resident email lists and assist with communications via Constant Contact.

Skills

Communication

Telephone manners

Organizational skills

Multitasking

Computer literacy

Independent judgment

HOA operations experience

Tools

Microsoft Office

Job description

CCMC is seeking a Resident Services Administrator to manage front desk operations for the Community Association, greet visitors, answer calls, and provide information to residents. The role includes processing payments, handling mail, maintaining records, and supporting community events to enhance resident experience.

Ideal candidates will have strong communication and organizational skills, experience with HOA operations, and proficiency in Microsoft Office.