Resident Services Administrator

Capital Consultants Management Corporation; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness program

401k with company match

Paid time off

Job summary

Capital Consultants Management Corporation in Las Vegas, NV seeks a Resident Services Administrator to handle clerical duties, front desk, and member payments. You will maintain files, update email lists, and assist with events and reporting.

The ideal candidate communicates well, is organized, and can multi-task while supporting HOA operations. Some after-hours attendance and reliable transportation are expected.

Qualifications

• Must communicate effectively in speaking and writing.
• Excellent telephone manner with strong customer service.
• Excellent organizational skills and efficient work ethic.
• Must be a multi-tasker and self-starter.
• Computer literate with Microsoft programs and other PC-based software.
• Exercise independent judgment in carrying out instructions.
• Experience in homeowner association operations.
• Attend meetings and community events outside normal business hours.
• Be flexible and have reliable transportation.

Responsibilities

• Answer incoming calls and greet all persons arriving at the office.
• Provide information and direct requests or deliver messages appropriately.
• Accept Association payments and post checks; assist members with payment options.
• Operate and maintain office equipment (printers, fax, copier, scanner, telephone, online services).
• Prepare outgoing mail or packages and manage postage.
• Open, date stamp, log in, and disseminate incoming mail/deliveries.
• Update electronic lot files and other community documents.
• Maintain resident email list and add to Constant Contact monthly.
• Maintain association forms including welcome information.
• Track inventory and order office supplies.
• Process and store Homeowner Files and Accounting files for retention.
• Participate in community events and meetings.
• Prepare and distribute periodic reports; track expenses and receipts.
• Perform community lot audit.

Skills

Communication skills

Telephone etiquette

Organizational skills

Multi-tasking

MS Office

Independent judgment

HOA operations

Reliability/transportation

Meeting attendance outside hours

Tools

Microsoft Office Suite

PC-based software

Job description

Careers at Capital Consultants Management Corporation

Current job opportunities are posted here as they become available.

We're CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

The Resident Services Administrator reports to the Community Manager. The Resident Services Administrator is responsible for the clerical administration for the Community Association. Position is tasked with managing the front desk and seeing to the needs of all visitors and callers.

The Resident Services Administrator will:

• answer incoming calls and greet all persons arriving at the office
• provide relevant information and direct requests or deliver accurate message appropriately
• accept Association payments, process checks for immediate posting and assist membership with payment options/methods
• operate and maintain office equipment to include printers, fax, copier, scanner, telephone and online services
• prepare all outgoing mail or packages & use scales/ postage meters to affix postage, maintain sufficient postage
• open, date stamp, log in, and appropriately disseminate all incoming mail and deliveries
• update and maintain electronic lot files and other community documents
• update community resident email address list and add to Constant Contact on a monthly basis
• maintain a variety of association forms including welcome information
• track inventory, maintain and order office supplies
• ensure appropriate Homeowner Files, Documents and Accounting files are processed and stored for proper retention online or hard copy, as appropriate
• participate in community events and meetings as needed
• prepare and distribute periodic reports as assigned
• track expenses, organize and process receipts for financial statement accruals
• perform community lot audit

The ideal candidate will:

• have the ability to communicate effectively both orally and in writing
• have excellent telephone manner, with a commitment to the highest customer service possible
• have excellent organizational skills and be efficient in work ethic
• be a multi-tasker and self-starter
• be computer literate with knowledge of Microsoft programs, and other PC-based software
• exercise independent judgment in carrying out instructions
• have experience in homeowner association operations
• attend meetings and community events, which may take place outside of normal business hours
• be flexible and have a stable means of transportation

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver's license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!