Resident Services Administrator

CCMC; Las Vegas (NV); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision

Wellness program

401k with company match

Paid time off for vacation, holidays,…

Parental leave

Training and educational assistance

Employee Assistance Program

Disability insurance

Pet insurance

Job summary

CCMC is seeking a Resident Services Administrator to manage front desk operations for the Community Association, greet visitors, answer calls, and provide information to residents. The role includes processing payments, handling mail, maintaining records, and supporting community events to enhance resident experience.

Ideal candidates will have strong communication and organizational skills, experience with HOA operations, and proficiency in Microsoft Office.

Qualifications

• Ability to communicate effectively both orally and in writing.
• Excellent telephone manner and customer service focus.
• Strong organizational skills and efficient work ethic.
• Ability to multitask and work independently.
• Proficiency with Microsoft Office and PC-based software.
• Demonstrated experience in homeowner association operations.

Responsibilities

• Answer incoming calls and greet visitors at the office.
• Provide information or direct requests and relay messages.
• Process Association payments and assist members with payment options.
• Operate and maintain office equipment and online services.
• Prepare outgoing mail, use postage meters, and track shipments.
• Update electronic and printed community documents and records.
• Maintain resident email lists and assist with communications via Constant Contact.

Skills

Communication

Telephone manners

Organizational skills

Multitasking

Computer literacy

Independent judgment

HOA operations experience

Tools

Microsoft Office

Job description

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

The Resident Services Administrator reports to the Community Manager. The Resident Services Administrator is responsible for the clerical administration for the Community Association. Position is tasked with managing the front desk and seeing to the needs of all visitors and callers.

The Resident Services Administrator Will

• answer incoming calls and greet all persons arriving at the office
• provide relevant information and direct requests or deliver accurate message appropriately
• accept Association payments, process checks for immediate posting and assist membership with payment options/methods
• operate and maintain office equipment to include printers, fax, copier, scanner, telephone and online services
• prepare all outgoing mail or packages & use scales/ postage meters to affix postage, maintain sufficient postage
• open, date stamp, log in, and appropriately disseminate all incoming mail and deliveries
• update and maintain electronic lot files and other community documents
• update community resident email address list and add to Constant Contact on a monthly basis
• maintain a variety of association forms including welcome information
• track inventory, maintain and order office supplies
• ensure appropriate Homeowner Files, Documents and Accounting files are processed and stored for proper retention online or hard copy, as appropriate
• participate in community events and meetings as needed
• prepare and distribute periodic reports as assigned
• track expenses, organize and process receipts for financial statement accruals
• perform community lot audit

The Ideal Candidate Will

• have the ability to communicate effectively both orally and in writing
• have excellent telephone manner, with a commitment to the highest customer service possible
• have excellent organizational skills and be efficient in work ethic
• be a multi-tasker and self-starter
• be computer literate with knowledge of Microsoft programs, and other PC-based software
• exercise independent judgment in carrying out instructions
• have experience in homeowner association operations

Candidates Must

• attend meetings and community events, which may take place outside of normal business hours
• be flexible and have a stable means of transportation

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

What We Offer

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!