Resident Services Concierge for HOA & Events

CCMC; Mesquite (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision

Wellness program

Flexible Spending Accounts

Company-matching 401k contributions

Paid time off

Paid parental leave

Training and education assistance

Employee Assistance Program and Calm

Disability & life insurance

Pet insurance

Caring team culture

Job summary

CCMC is seeking a Resident Services Coordinator to support the community management team at a master-planned community. You will handle front-desk duties, resident interactions, amenity access, and administrative tasks to ensure smooth daily operations.

The role requires strong customer service, excellent communication, and proficiency with Microsoft Office. You will work a Wednesday-Sunday schedule and may attend occasional after-hours events.

Qualifications

• Customer service experience, preferably in HOA operations.
• Excellent telephone manner and professional demeanor.
• Strong communication, organization and attention to detail.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Experience with reservations, scheduling and events is a plus.
• Must have a valid driver's license for the state of employment.
• Flexibility to work occasional after-hours community events.

Responsibilities

• Greeting and assisting guests and residents; answer phones and direct calls.
• Provide information about amenities, programs, events, policies, and resources.
• Assist residents with amenity access credentials and troubleshoot issues.
• Operate and maintain office equipment.
• Draft and proofread association documents like maintenance work orders.
• Coordinate amenity reservations and rentals; ensure proper documentation and communication.
• Assist Lifestyle Director with calendars, website, reservations, spreadsheets and correspondence.
• Receive, prepare and deliver mail and packages.
• Perform other administrative duties as needed.

Skills

Customer service

Phone etiquette

Communication

Organization

Microsoft Office

Reservations & events

Driver's license

Flexibility

Tools

Outlook

Word

Excel

Job description

CCMC is seeking a Resident Services Coordinator to support the community management team at a master-planned community. You will handle front-desk duties, resident interactions, amenity access, and administrative tasks to ensure smooth daily operations.

The role requires strong customer service, excellent communication, and proficiency with Microsoft Office. You will work a Wednesday-Sunday schedule and may attend occasional after-hours events.