Resident Relocation Navigator

Housing Opportunities Unlimited; Philadelphia (Philadelphia County); On-site; USD 52,000 - 76,000; Full time

Job summary

Housing Opportunities Unlimited seeks a Resident Relocation Coordinator to oversee relocation tasks across multiple sites. You will coordinate with residents, vendors, and property managers, maintain relocation records, and generate weekly/monthly reports.

The role requires strong communication, organization, and the ability to manage sensitive housing transitions while ensuring compliance with applicable regulations. Ideal for candidates with nonprofit housing experience.

Qualifications

• Bachelor's degree preferred or higher.
• Experience in relocation services, social services, customer service, or similar fields.
• Provide verbal interpretation and written translations if needed.
• Excellent customer service, interpersonal, verbal, and written communication skills.
• Ability to work with diverse populations and multiple stakeholders.
• Ability to multitask and prioritize under tight deadlines.
• Physical ability to lift up to 20 lbs and stand/walk for extended periods.
• Proficiency with Microsoft Office, Google Suite, and data management tools.
• Ability to pass pre-employment background screening.

Responsibilities

• Conduct site setup activities and coordinate relocation vendors.
• Survey residents to understand relocation needs and preferences.
• Inventory tenants' belongings and identify issues.
• Facilitate resident/community meetings and discuss relocation rights and benefits.
• Prepare notices and ensure proof of receipt is on file.
• Provide relocation counseling and compliance with regulations.
• Serve as liaison between HOU, management, clients, and residents.
• Provide weekly and monthly reports to clients, PM and development team.
• Maintain relocation files, data tracking, and reports.
• Coordinate and supervise moves, including pest inspection and unit turnover.
• Ensure documentation and processes align with relocation plan.

Skills

Customer service

Communication skills

Multitasking

Time management

Interpersonal skills

Diversity communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

Google Suite

Database systems

Job description

Housing Opportunities Unlimited seeks a Resident Relocation Coordinator to oversee relocation tasks across multiple sites. You will coordinate with residents, vendors, and property managers, maintain relocation records, and generate weekly/monthly reports.

The role requires strong communication, organization, and the ability to manage sensitive housing transitions while ensuring compliance with applicable regulations. Ideal for candidates with nonprofit housing experience.