Resident Front Desk & Security Concierge

FirstService Residential; Tampa (FL); On-site; USD 23,000 - 26,000; Full time

Job summary

FirstService Residential is seeking a Front Desk Associate in Tampa, FL. The role requires greeting residents and guests, monitoring access and emergency systems, and maintaining logs and records. Strong communication and customer service skills are essential, with an emphasis on safety and security of the building.

Schedule includes Sundays and weekdays, with compensation of $17.00 - $18.50 per hour. The position supports on-site operations and may involve additional duties as assigned by the

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Multilingual desirable

Computer literacy

Education

High school diploma or equivalency

Tools

Information systems/software

Job description

FirstService Residential is seeking a Front Desk Associate in Tampa, FL. The role requires greeting residents and guests, monitoring access and emergency systems, and maintaining logs and records. Strong communication and customer service skills are essential, with an emphasis on safety and security of the building.

Schedule includes Sundays and weekdays, with compensation of $17.00 - $18.50 per hour. The position supports on-site operations and may involve additional duties as assigned by the