Front Desk

FirstService Residential; Tampa (FL); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision insurance

401k with company match

Paid holidays

Time off benefits

Job summary

A property management company in Tampa, FL, is seeking a Front Desk Associate responsible for enhancing customer experience and ensuring security protocols. The ideal candidate will have strong communication skills, customer service experience, and the ability to handle emergency situations. This full-time role offers a competitive hourly wage and comprehensive benefits.

Qualifications

• Two to three years of business experience preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.

Skills

Customer service skills

Communication skills

Telephone skills

Detail oriented

Multitasking ability

Education

High school diploma or equivalency

College level courses in business or hospitality

Tools

Information system hardware/software

Job description

Join to apply for the Front Desk role at FirstService Residential

Job Overview: As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detail oriented and able to multitask. Meet and greet residents; check guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Your Responsibilities:

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills & Qualifications:

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements:

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Schedule: Thursday, Friday, Saturday, Sunday 3:30pm - 11:30pm (32 hours)

What We Offer: As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $16.00 - $18.00 per hour

Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Seniority level: Entry level

Employment type: Full-time

Job function: Administrative

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