Front Desk & Security Concierge

FirstService Residential; Town of Florida (NY); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical plans

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Front Desk Associate to greet residents, manage access, and support security efforts at the property. The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

The position includes monitoring emergency systems, maintaining logs, and responding promptly to incidents. A high school diploma is preferred, with hospitality or business coursework and 2–3 years of experience valued.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Verbal communication

Written communication

Bilingual

Emergency response

Time management

Computer literacy

Security awareness

Interpersonal skills

Education

High school diploma

Hospitality/business coursework

2–3 years business experience preferred

Job description

FirstService Residential is seeking a Front Desk Associate to greet residents, manage access, and support security efforts at the property. The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

The position includes monitoring emergency systems, maintaining logs, and responding promptly to incidents. A high school diploma is preferred, with hospitality or business coursework and 2–3 years of experience valued.