Resident Concierge & Security Desk

FirstService Residential; Coral Gables (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Front Desk Associate to greet residents, manage visitors, and operate security systems with precision. The role demands clear communication, a service-first mindset, and the ability to multitask in a fast-paced environment.

You will maintain logs, respond to emergencies, and support the on-site team in daily operations while ensuring a safe, welcoming building experience for residents and guests alike.

Qualifications

• High school diploma or equivalent preferred.
• Two to three years of business experience preferred.
• Excellent written and verbal communication; customer service-focused.

Responsibilities

• Meet and greet residents; check guests and service providers in/out.
• Monitor and operate electronic security control systems.
• Maintain daily logs, records and forms with accuracy.
• Respond to emergencies in a timely and efficient manner.
• Direct residents, guests and invitees effectively.
• Support on-site property manager with duties as required.
• Follow safety procedures and maintain a secure environment.
• Demonstrate strong customer service and time management.
• May handle other duties as assigned.

Skills

Written communication

Verbal communication

Customer service

Interpersonal skills

Multilingual abilities

Emergency awareness

Education

High school diploma or equivalent

Business or hospitality coursework

Tools

Information systems

Job description

FirstService Residential is seeking a Front Desk Associate to greet residents, manage visitors, and operate security systems with precision. The role demands clear communication, a service-first mindset, and the ability to multitask in a fast-paced environment.

You will maintain logs, respond to emergencies, and support the on-site team in daily operations while ensuring a safe, welcoming building experience for residents and guests alike.