Resident Concierge & Building Security

FirstService Residential; Key Biscayne (FL); On-site; USD 43,000 - 49,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

401k with company match

Paid holidays

Job summary

FirstService Residential is hiring a Front Desk Associate in Florida. You will greet residents, coordinate guest access, and monitor security systems while handling calls and daily logs. The role requires strong communication and multitasking under independent supervision.

The schedule includes shifts Tue–Sat with varied hours; compensation starts at $21.00 per hour, with full-time benefits as described. You will operate AEDT compliance processes and support a safe, professional building

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

High school diploma

College coursework in business/hospitality

Tools

Computer literacy

Job description

FirstService Residential is hiring a Front Desk Associate in Florida. You will greet residents, coordinate guest access, and monitor security systems while handling calls and daily logs. The role requires strong communication and multitasking under independent supervision.

The schedule includes shifts Tue–Sat with varied hours; compensation starts at $21.00 per hour, with full-time benefits as described. You will operate AEDT compliance processes and support a safe, professional building