Front Desk & Security Concierge

FirstService Residential; Miami (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

FirstService Residential is seeking a Front Desk Associate dedicated to excellent customer service and security operations. You will greet residents, screen guests, and operate building access and emergency systems with precision.

The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Full-time hours with benefits are provided, along with AEDT considerations as described in company policies.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greet and direct Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Communication skills

Customer service

Written communication

Verbal communication

Telephone skills

Computer literacy

Multilingual

Education

High school diploma

Business/hospitality courses

Tools

Information systems

Job description

FirstService Residential is seeking a Front Desk Associate dedicated to excellent customer service and security operations. You will greet residents, screen guests, and operate building access and emergency systems with precision.

The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Full-time hours with benefits are provided, along with AEDT considerations as described in company policies.