Resident Experience Specialist (On-Site Housing Subsidy)

Upfrnt USA Inc; Dallas (TX); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Housing subsidy

Job summary

Upfrnt USA Inc. seeks a hands‑on front desk/ leasing agent to manage resident interactions across phone, text, email, app, and in-person visits at our Texas communities.

You will guide applicants through the leasing process, show homes, process move‑ins, and monitor daily office operations to ensure a welcoming, organized environment. You will coordinate with Maintenance and Facilities, handle common area oversight, and maintain accurate resident and prospect records in Upfrnt OS.

Qualifications

• 1–3 years or more in a job where you dealt with customers face to face and by phone.
• Clear and warm communication in person, on the phone and in writing.
• Ability to juggle a queue, a phone and a walk‑in without interrupting the flow.

Responsibilities

• Answer residents by phone, text, email, app and in person; provide guidance and support.
• Show homes to prospective residents and guide them through the application process.
• Move‑in day: prepare paperwork, hand over keys and explain amenities.
• Log each request in the system and coordinate with technicians for repairs or follow‑ups.
• Maintain office and common areas, manage amenity bookings and keep records up to date.

Skills

Front desk

Customer service

Communication

Multitasking

Job description

Upfrnt USA Inc. seeks a hands‑on front desk/ leasing agent to manage resident interactions across phone, text, email, app, and in-person visits at our Texas communities.

You will guide applicants through the leasing process, show homes, process move‑ins, and monitor daily office operations to ensure a welcoming, organized environment. You will coordinate with Maintenance and Facilities, handle common area oversight, and maintain accurate resident and prospect records in Upfrnt OS.